250-997-3221
Utilities & Billing
Covering the basic needs
The District of Mackenzie supplies water, sewer, and garbage collection services within the municipal boundaries, which includes all residents of Mackenzie and residents of the Gantahaz subdivision. Commercial garbage service is provided to businesses in Mackenzie including the industrial area on Mill Road.
To provide these essential services there is a cost associated with each one. The fee collected by the District is set out in our Water, Sewer, and Garbage Rates & Regulations bylaws. The rates and regulations are reviewed annually by staff and adjusted accordingly as needed. Please review our bylaws for further information.
For further details regarding rates and regulations please contact Financial Services by email or phone at 250-997-3221.
Utility Billing Due Dates
Residential service fees are billed and payable with the annual tax notice. Notices are prepared in late May and payment is due the first business day after July 1st. After the due date, a 10% penalty will be added.
Commercial customers with metered water accounts and/or commercial garbage bin service receive an invoice for services prepared bi-monthly. Invoices are prepared at the full bylaw rate for services. After the due date, a 10% penalty will be added.
Note: It is your responsibility to ensure that utility account payment deadlines are met in order to avoid penalties. If you have not received your utility invoice, contact the District office to obtain a copy.
New Online Service - Commercial Utilities
The District of Mackenzie is pleased to offer online services for commercial utility invoices.
To use this service, you must register for an online account which will allow you to receive a notification once an invoice is ready. Once registered, you can print out your invoice and also have the option to pay online by credit card.
To register for or access Online Services, click here
The Online Access code need in order to register can be found on the top left hand corner under your Account number on your Utility invoice.
How to register your Utility Account:
- Click on the register tab and enter the required information and create a password. After entering the required information, click "Create an account" button.
- A message will briefly appear that the account has been successfully registered. You can login immediately after registering, as there is no confirmation email.
- Add and access your Utility Bill accounts, click on the Utility Bills button.
- If you are registering for the first time click on the button to "Add Account".
- A window will appear via which you can enter your account number and access code. After entering the information, click "Add Account" and your invoices will appear in the left menu.
Currently, the only accepted payment through online services is with a valid credit card. This service is offered through a third-party provider. A credit card processing fee will be applicable to all credit card payments.
Contact
Finance
(Billing inquiries)
250-997-3221
Email Finance
Pat Rohleder
Public Works Administrative Coordinator
(Water connections)
250-997-3761
Email Pat
How to pay your utility bill
Apply for Water Service
The District of Mackenzie is responsible for the installation and maintenance of sewer, drain, and water service connections from our mains to property line. Property owners are responsible for the cost of installing the connections across District property, although the District does the work. Property owners are entirely responsible for the connections once they cross onto their own property.
Please view the Application for Water Service for connection application and associated fees.
New Property Owners/Address Change
Utility bills are sent to the address provided to the District by BC Assessment at the time the bills are produced. BC Assessment receives their property ownership and mailing address information from the BC Land Title Office. When ownership of a property changes it may take two to three months for BC Assessment to receive notice of the ownership change. During this time the utility bills may still be going the previous owner.
It is the responsibility of the property owner to ensure that the ownership and address information filed with the Land Title Office is current and correct. Any changes to the ownership of a property, including mailing address changes, should be filed with a BC Land Title Office.
If you are not receiving your utility bills, please contact the District Office at (250) 997-3221 or email. It is the responsibility of the property owner to pay the utility charges by the due date in order to avoid penalties. No exemption from payment or penalties is conferred by reason of non-receipt of the utility bill.